Delivery Policy

BeGrocer currently delivers within selected neighbourhoods served by our partner stores. When you enter or select a delivery address, the app checks serviceability in real time. If your address is outside our coverage, you will see a message at checkout and no order can be placed. Coverage expands regularly, so an unserviceable pin code today may become available later.

• Standard delivery hours are 8:00 AM to 10:00 PM, seven days a week.
• Most orders are delivered within 15 to 30 minutes of confirmation.
• Scheduled delivery slots, where available, can be selected at checkout and are shown in two-hour windows.

Estimated times are indicative. Heavy rain, festivals, traffic restrictions, peak demand and local emergencies may extend them; the live tracking screen always shows the current estimate.

• Delivery is free on orders above the free-delivery threshold shown at checkout.
• Orders below that value carry a delivery fee, and a small-order handling fee may apply.
• During late-night hours, extreme weather or peak demand, a clearly displayed surge fee may apply.
• All applicable charges are itemised on the payment screen before you confirm the order and on the final invoice.

Once an order is confirmed you can follow its progress in the app through the packing, dispatched and out-for-delivery stages, along with the delivery partner's contact option. Notifications are sent at each stage, provided you have allowed app notifications.

• Someone aged 18 or above must be present at the address to receive the order and, for cash orders, to make payment.
• Please check the items in the presence of the delivery partner wherever possible and report visible damage immediately.
• Contactless delivery can be requested in the delivery instructions; the order is then left at your door and photographed for confirmation.
• Delivery partners will wait up to 5 minutes at the address before attempting to contact you.

If we cannot reach you on the registered phone number, the address is inaccessible, or entry is refused, the order is marked undelivered and returned to the store. For prepaid orders, the value of non-perishable items is refunded; perishable items that can no longer be resold may be deducted. Repeated failed deliveries may lead to prepayment being required on future orders.

If an item becomes unavailable while your order is being packed, we will either remove it and refund its value, or offer a substitute of equal or better quality where you have allowed substitutions. You are always informed before dispatch, and you are only charged for what is delivered.

Fresh produce is graded and packed on the day of delivery. Dairy and chilled items are carried in insulated bags. Please refrigerate perishable items promptly on receipt, as quality claims arising from delayed storage cannot be accepted.

A delivery address can be changed only before the order is dispatched, and only within the same serviceable zone. After dispatch, the address cannot be modified; you may cancel under our Refund & Cancellation Policy where applicable.

For any delivery issue, use in-app support on the order screen or email support@begrocer.app with your order number. Delivery complaints are acknowledged within 24 hours and resolved within 48 hours in most cases.