Account Deletion

1. Open the BeGrocer app and sign in.
2. Go to the Profile tab.
3. Select Account Settings, then Delete Account.
4. Choose a reason (optional) and confirm with the one-time password sent to your number.
5. Your account is deactivated immediately and queued for permanent deletion, and you receive a confirmation message.

If you no longer have access to the app, email support@begrocer.app from the email address registered on your account with the subject line "Account Deletion Request", and include:

• The mobile number registered with your BeGrocer account.
• Your full name as it appears on the account.
• Confirmation that you want the account and associated data deleted.

We verify ownership of the account before acting on any request, usually by sending a one-time password to the registered number.

• Your profile: name, email address, mobile number and login credentials.
• Saved delivery addresses and delivery instructions.
• Saved carts, wishlists, product preferences and stored location data.
• Marketing preferences, referral links and promotional credits.
• Device identifiers and push notification tokens linked to your account.
• Support conversation history not required for an open dispute.

Certain records must be retained even after deletion, in a form disconnected from your profile wherever possible:

• Invoices, tax records and transaction data, retained for up to eight years as required by Indian tax and accounting law.
• Records connected to fraud investigations, chargebacks, legal claims or law-enforcement requests, retained until the matter is closed.
• Aggregated and anonymised analytics that cannot be linked back to you as an individual.

• Immediately: the account is deactivated and you can no longer sign in or place orders.
• Within 7 days: a grace period during which you can contact support to restore the account.
• Within 30 days: personal data is permanently deleted or irreversibly anonymised across our production systems.
• Within 90 days: encrypted backups containing the data are cycled out and overwritten.

• Complete or cancel any active orders; deletion does not cancel an order in progress.
• Use any remaining wallet balance or credits — they are forfeited and are not refundable.
• Download or note any invoices you may need for personal records.
• Deletion is permanent after the grace period and order history cannot be restored.

If you only want fewer messages, you can turn off promotional notifications and emails in Profile → Notifications, and remove saved addresses or payment methods individually, while keeping your order history and account intact.

For help with a deletion request, or to check its status, contact support@begrocer.app. Requests are acknowledged within 48 hours and completed within 30 days, as described above.